Privacy Policy

1. Introduction

At Quadrciano English Learning ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Educational Information: English proficiency level, learning goals, educational background
• Account Information: Username, password, preferences
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Messages, inquiries, feedback, and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, click patterns, referral sources
• Cookies and Similar Technologies: See our Cookie Policy for detailed information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing English language courses and educational services
• Processing course enrollments and payments
• Communicating about your courses, schedules, and progress
• Providing customer support and responding to inquiries

3.2 Marketing and Communications

• Sending newsletters and educational content (with your consent)
• Informing you about new courses, events, and promotions
• Conducting surveys and gathering feedback

3.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal information based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary to perform our services
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support tools

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or investigate suspected illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Assessments: Ongoing monitoring and testing of our security measures
• Employee Training: Staff training on data protection and privacy practices
• Incident Response: Procedures for responding to potential data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Student Records: Maintained for 7 years after course completion for academic and regulatory purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 2 years
• Financial Records: Retained for 7 years for tax and accounting purposes

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications

8.2 Additional Rights (GDPR/CCPA)

• Portability: Request your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

8.3 Exercising Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Consent where appropriate

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

For students between 13 and 18 years old, we require parental consent before collecting personal information.

11. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent where required by law

Your continued use of our services after policy changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority:

• Canada: Office of the Privacy Commissioner of Canada
• EU: Your local Data Protection Authority
• California: California Attorney General's Office